WHAT IS KWIK PAY?
Kwik Pay is the only mobile wallet in the Vanuatu that works on Any Phone, Any Network, Anywhere.
It allows you to send money, receive money, top up your airtime, and pay for electricity and water from wherever you are. On any type of phone – smartphones or simple feature phones. Withdrawing and depositing your money is so much easier. Paying your bills and buying groceries in a shop is simple, fast and secure.
There is no need to carry cash. Just your phone. Your money is with the bank, but there is no need to travel to the bank to withdraw or deposit it. All you need to do is to a Kwik Pay agent or Post Office. No queues on payday, saving you time and money. And you don’t have to leave your home. New bill payment options for water and electricity and airtime top-up are all there for you.
To enjoy all the benefits of Kwik Pay, all you need is a mobile phone and an active SIM card. The global, award winning wallet uses encrypted SMS. Even if you lose your phone you can’t lose your money. It’s safe and secure.
You don’t even need to be a customer to receive the money!
KwikPay offers you
Convenience
Kwik Pay is available in all Post Offices, Kwik Pay agents and Kwik Pay merchants located across the country. Kwik Pay operates across any network – Vodafone & Digicel.
Security
Kwik Pay requires your registered Kwik Pay mobile number and self-activated PIN. Every transaction uses encrypted SMS and is authorised with your secret PIN.
Simple to use
Kwik Pay is easy to use and anyone can be a Kwik Pay account holder as long as you have a valid identification document. In the event that a minor wishes to register for Kwik Pay, provision of their respective guardian will suffice
What does a Kwik Pay agent do?
A Kwik Pay agent is an authorized person who is available for information on Kwik Pay and help with:
Opening a Kwik Pay account,
Deposit/withdraw cash from your Kwik Pay account,
Top up airtime,
Pay bills,
Receiving money from another person/organisation
How do I access the SIM-Skin menu?
Dial #99 send to access the Kwik Pay menu
How do I manage my account?
Dial #99 send. You will see the full range of Kwik Pay services available to you including Your Balance, Withdraw money, Pay Bills Buy Goods, Send Money.
If you need to change any of your account details you can do this online or speak to one of our business advisers at the Customer Centre
How safe is my money on my KwikPay account?
All transactions on the KwikPay system are highly secure and validated with two factor authentications – your personal mobile number and your PIN. Please do not share your PIN with anyone else. KwikPay will never ask for your PIN.
Can someone withdraw money from my KwikPay account?
No. The money cannot be withdrawn on your behalf as the withdrawal process is initiated by you on your handset using your PIN number
I can't find the Sim application option.
With most handsets you can dial #99 send and the menu should appear.
1. Open your Settings menu.
2. Tap on Phone.
3. The SIM Applications option is at the bottom of the list.
4. You should now get access to a text-based menu.
5. Features enabled by the carrier are listed here. Ours include checking our balance and toggling services on or off.
If you are using either a smart phone or feature phone then the SIM Applications option is normally within your app drawer.
Log into your account and go to "Add Fund"
Enter deposit amount and make payment
Enter OTP receive from BibiMoney to your registered Mobile Number
Succesfully update your deposit balance
Emi stret peimen solusen blo Vanuatu by ni-Vanuatu
Kwikpay is managed by Vanuatu Post is owned by the Government of Vanuatu and operates as a commercial enterprise.
Deposit Money to a customer wallet through an authorised kwikPay Agent
Purchase prepaid services like airtime topup or prepaid electricity
Pay for goods and services at KiwkPay's registered merchants
Receive Money from another KwikPay customer
Pay utility bills like Unelco and others
Send money from your KiwkPay Account
Mobile Money by Vanuatu Post
- Financial inclusion – Everyone has access to financial service. Women, Men, Youth and All.
- Drives economic growth.
- Revenue goes directly to support the post office and retained in Vanuatu.
- Reduced reliance on cash.
- National coverage – All mobile network.
- Owned by the post and supported by government
With Kwik Pay
Pay from anywhere at anytime
- 24/7 - even when post office is closed
- No travelling
- No time off work
- Uses all mobile network
- Smart or Non-Smart phones
- No internet or data necessary- SIM SKIN
- Transfer Money
- Pay bills
- Top-Up or Refill
- International remittance
- Micro finance- loans and payments.
- Merchant Payment- buys good from your store.
- Cash distributions- governments and corporate salaries etc…
Frequently asked questions
Am I eligible to open a Kwik Pay account?
Any mobile phone customer above the age of 18 years is eligible to hold a Kwik Pay account.
How much does it cost to open a Kwik Pay account?
It’s Free to open a Kwik Pay account.
Can I send money to a phone number that doesn't have a Kwik Pay account?
Yes. You are able to send money to anyone with a phone number, even if they do not have a Kwik Pay account. The recipient would need to go to their nearest Kwik Pay Agent to register in order to activate their account and access funds.
Can I use my Kwik Pay account if my phone number gets suspended or expires?
No. Your Kwik Pay account is linked to your phone number. If you get a new phone number you will need to visit your nearest Kwik Pay Agent with necessary documents to amend your mobile number. The funds will be transferred to your new registered mobile number.
When I install my Skin for the first time my handset shows one of the following messages: No SIM/No Network/Emergency calls only. What can I do?
We have found that sometimes some glue residue can be left on the SIM-Skin which stops the SIM making contact in your handset. Please remove your SIM card from the handset while the SIM-Skin is attached and wipe with a dry cloth.
If the problem persists please visit your nearest Kwik Pay Agent or call Customer Care
How do I top-up the balance on my Kwik Pay account?
You can visit your local Kwik Pay agent and purchase credit. Simply provide your mobile number to the agent and you should receive an SMS instantly with an updated account balance.
If your credit has run out and you try to make an international call don’t panic. The call will not go through your service provider. You will simply hear a message stating that your balance is zero and will be transferred to Customer Services.
In the event I lose my Phone/SIM card, is there a risk of losing my money?
You should at all times ensure that your phone and SIM card are kept safe. All Kwik Pay correspondence is sent via SMS so you should safe guard all transactions done
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What happens if I fail to get an SMS after transacting on Kwik Pay?
You can call our Contact Centre or visit your nearest Kwik Pay agent.
How do I check my Kwik Pay account Balance?
Under customer menu, select ‘My Account’ by following the below steps:
1. Check Balance
2. Enter PIN
3. Confirmation message displayed
What Happens if my SIM-Skin gets damaged?
You will need to get a replacement skin from your nearest Kwik Pay Agent.
What do I do if I forget my PIN?
You can Reset your PIN by following the below steps:
Under Customer Menu
Select ‘Reset PIN’
Enter Date of Birth
Enter ID type
Enter ID number
Confirmation Message displayed
Is Information on my phone secure?
Yes. Our technology does not store, interrogate your contacts or send anything to your phone.
Do I need to have a Smartphone to use Kwik Pay facilities?
No. Kwik Pay is available on all types of mobile phones.
What documentation do I need to open an account?
To open a Kwik Pay account you will need to provide your full name, photo ID, address, and date of birth, nationality, mobile number and contact details.
Can I have more than one Phone number linked to my account?
No. Only 1 wallet can be linked to an account.
How do I find my closest Kwik pay agent?
You can call our Customer Centre
On +678 22000